Frequently Asked Questions

If you have any questions that are not answered below, please email us atInformation

Email Info

We would like to remind our customers that when they receive their bank statement, any payments for products will show up as Nochex.com as they are out merchant provider

  • Q. Are there any translations of the Canterbury Tour Guide in to other languages?
  • A. We are currently researching the possibility of translation of the tour guide into other languages. If you have any comments about this or suggestion as to the languages you would like to see, why not email us at ideas@canterburytourguide.com.  Keep checking the site to see when new products are available for purchase.
  • Q.The website accepts payment in £ GPB, do you accept other currencies such as USD or Euro?
  • A.We  accept payment in GBP because we are based in the UK.  Most banks and credit card companies will allow you to make payments easily in GBP for goods and services, regardless of where you are in the world.  Some banks and credit card providers may make a small charge for currency conversion but this is becoming increasingly uncommon.  If you have any concerns about potential charges it is best to check the terms and conditions of your account or contact your bank or credit card company for more information.
  • Q. My payment is being refused, but I know my card is good and there is money in my account.
  • A. We use the Nochex.com third party payment system who are a known reputable UK LTD company.  We are unable view you bank  account details and therefore if you have any concerns it is best to contact your bank or credit card provider to clarify why non-payment took place.

white_mp3_playerCanterbury Tour Guide MP3 + Map Version

  • Q. I’ve downloaded a .zip file – How do I open It?
  • A. Windows 7, Vista, and XP include a zip tool for your use.  If you prefer it is possible to download a free of charge product called 7-Zip, which will allow you to unpack the zip file. For further information type 7-Zip into a search engine.
  • Q. What Kind of MP3 player is compatible with the tour?
  • A. Most, if not all commonly available MP3 players will be able to play the tour guides MP3 tracks.
  • Q. How much space will the Canterbury Tour Guide take on my MP3 player?
  • A. The 22 point tour guide will use approximately 17 Megabytes of space on your MP3 player.
  • Q. How do I know which MP3 is which, they’re all numbered 01.mp3, 02.mp3 etc….
  • A. In the Zip file you downloaded, there is a numbered map in the form of a PDF file.  Print out the map and you will be able to match the point number to the MP3 track of the corresponding number.
  • Q. What’s a PDF file and can I print it?
  • A. You can read and print a PDF file using the freely available Adobe Acrobat Reader, available from Adobe.com.
  • Q. What kind of printer should I use to print out the numbered map?
  • A. Any printer capable of printing in A4 paper size should be able to print the map.  We think the  map looks better when printed in colour but black and white printing will also be clear enough for easy use.

Canterbury Tour Guide Android Version

Buy Canterbury Tour Guide for Android Handsets

  • Q. Will this App work on my handset.
  • A. Your handset must support Android API Level 3 or greater. We have built and tested this software on the HTC Hero (also known as the T-Mobile G2 in the UK), and  also generic Android Versions 1.5 to 2.0.1 (Code level 3 and above) with a 320×480 screen.  It is possible to use either the touch screen or the physical buttons to interact with the application.
  • Q. I have installed the Tour Guide App.  Do I need to switch my GPS on, and be physically in Canterbury to run it?
  • A. If you are not in Canterbury, make sure your GPS is not switched on, and you will be able to use the App, however as you are not physically in Canterbury your position will not update, but you can still pan around the Canterbury Map and listen to the audio tracks by clicking on the blue ‘i’ icons.
    • Q. My handset says there’s not enough space to install the application?
    • A. It sounds like your handset memory is nearly full.  You could try removing some data that you don’t need, such as music or picture files.
      • Q. I have started the app but all I get is  a blank white map.
      • A. This is because you have your GPS switched on but you are not in Canterbury.  Switch your GPS off and restart the application to be able to see the map, allowing you to search the marked points even if you are not physically in Canterbury.